Last updated: September 2026
At Shop NIRAVE, we aim to process and deliver orders as efficiently as possible. This policy explains our shipping, delivery, exchange, and related conditions.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, weekends, public holidays, or operational conditions.
Customers will receive order updates where available.
2. Shipping Locations
We currently ship to eligible serviceable locations within India.
Delivery availability may depend on the customer's PIN code and the courier partner servicing that area.
Some remote or restricted locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before the customer completes payment.
We may offer free shipping on selected products, orders, promotions, or locations.
Shipping charges may vary based on:
- Delivery location
- Product size or weight
- Order value
- Courier availability
- Promotional offers
4. Estimated Delivery Time
Estimated delivery times may vary depending on destination and courier partner.
Orders are generally expected to arrive within the delivery estimate shown at checkout or communicated after dispatch.
Delivery delays may occur due to:
- Weather conditions
- Public holidays
- Courier delays
- High order volumes
- Incorrect or incomplete addresses
- Remote delivery locations
- Events beyond our reasonable control
5. Order Tracking
Where tracking is available, customers may receive tracking details by email, SMS, WhatsApp, or through the order status page.
Tracking updates are provided by the courier partner and may sometimes take time to refresh.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Recipient name
- House or flat number
- Street or locality
- City
- State
- PIN code
- Phone number
Shop NIRAVE is not responsible for delays caused by incorrect or incomplete customer-provided information.
7. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or repeated delivery attempts fail, the courier may return the shipment.
If re-shipping is requested, additional shipping charges may apply.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
- The outer package
- Shipping label
- Damaged product
- Any affected internal packaging
Contact us as soon as possible so we can review the issue.
9. Exchanges
Eligible products may be exchanged in cases such as:
- Wrong product delivered
- Damaged product received
- Verified manufacturing defect
- Significant mismatch with the ordered item
Exchange requests should generally be made within 7 days of delivery.
The product should be returned in its original condition with packaging, accessories, and included items wherever applicable.
10. Exchange Conditions
An exchange may not be approved if:
- The product has been used
- The product was damaged after delivery
- Parts or accessories are missing
- Original packaging is unavailable where required
- The request is made outside the eligible period
- The item is marked non-returnable or non-exchangeable
Applicable consumer rights under law remain unaffected.
11. Replacement Availability
Approved exchanges and replacements are subject to stock availability.
If the same product is unavailable, we may offer:
- An alternative product
- Store credit, where applicable
- A refund in accordance with our Cancellation and Refund Policy
12. Return Shipping for Exchanges
Where the exchange is required because of an error by Shop NIRAVE, such as an incorrect or damaged product, we may arrange or cover eligible return shipping.
For other approved exchange requests, return shipping charges may apply depending on the circumstances.
13. Delayed or Lost Shipments
If tracking shows unusual delays or your order has not arrived within a reasonable period, please contact us with your order number.
We will coordinate with the courier partner to investigate the shipment.
14. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
Any eligible return or refund request after dispatch will be handled according to our Cancellation and Refund Policy.
15. Contact Us
For shipping, delivery, exchange, or tracking-related questions, please contact us through the Contact Us page on our website.
